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the best Customer eXperience

BUSINESS

LS SERVICE LS Power Equipment Preventive Diagnosis Electric Work O&M Smart Railway Solution
LS SERVICE

Reliable technical support and
reliable engineers, LS-Service is impressive.

We provide the best service through various channels and respond more effectively by actively reflecting the voices of our customers.

Service contents

  • 1. Professional product technical consultation

    Professional technical consultation about the product is available.
    This helps customers gain a deeper understanding of the product and helps resolve problems or issues while using the product.

  • 2. Service reception and guidance

    When a customer encounters a problem, it can be resolved quickly by contacting service. Additionally, you can receive service for your product at service centers and designated service points.

  • 3. Product inquiry

    We are receiving inquiries about purchasing our products.
    We also provide information about special agents to help customers easily find the products they want.

  • 4. Education Guide

    Provides customer training guidance.
    This helps your customers learn how to use your product more effectively.

  • 5. Online Catalog Application

    We provide an online catalog for power equipment products, through which you can get detailed information about the products.

  • 6. HAPPY CALL

    We accept any opinions, including customer complaints, compliments, and suggestions, and try to improve our services through them.
    We are listening to our customers through HAPPY CALL.

Product Warranty Period

Regarding LS ELECTRIC products, we will inform you of the warranty period for the product.
For product-related inquiries such as product information, downloads, technical inquiries, service inquiries, purchase inquiries, etc., please contact us online or call the customer center at 1544-2080

Warranty Period

Product Name Based on Purchase Date Based on Date of Manufacture
Electromagnetic Contactor (MC)/ Switch (MS) 2 years 2.5 years
Thermal Overload Relay (TH-Ry) 2 years 2.5 years
Electronic Overload Relay (EMPR) 1 years 1.5 years
Molded Circuit Breaker (MCCB) 2 years 2.5 years
Earth Leakage Circuit Breaker (ELB) 2 years 2.5 years
Ordinary Watt-hour Meter (WHM) 2.5 years 3 years
Automatic Meter Reading System(E-WHM) 2.5 years 3 years
Digital Centralized Metering Device (Gimac) 1 years 1.5 years
Digital Power Protection Monitoring Unit (Gipam) 1 years 1.5 years
Maximum Demand Power Monitoring and Control Device(Demand Controller) 2 years 2.5 years
Other Digital Instruments 1 years 1.5 years
Vacuum Circuit Breaker (VCB) 1 years 1.5 years
Air Circuit Breaker (ACB) 2 years 2.5 years
Vacuum Electronic Contactor (VCS) 1 years 1.5 years
Power Fuse (PF) 1 years 1.5 years
Air-insulated Load Switch (LBS/ASS) 2 years 2.5 years
Gas Insulated Load Switch(SF-6/RMU Type) 2 years 2.5 years
Automatic Load Transfer Switch (ALTS) 2 years 2.5 years
PLC, HMI, INV ※1 1 years 1.5 years
Solar Power PCU ※2 4.5(2.5years) 5(years(3years)
Solar Module Product Warranty 4.5 years
(PID Module) Output Warranty 9.5 years 91.5%, 24.5 years 83%
(General Module) Output Warranty 9.5 years 90%, 24.5 years 80% 		Product Warranty 5 years
(PID Module) Output Warranty 10 years 91.5%, 25 years 83%
(General Module) Output Warranty 10 years 90%, 25 years 80%
  • 1. PLC, HMI, INV The product warranty period for products exported overseas is 2 years from the date of manufacture.
  • 2. Domestic and overseas solar PCUs are 4.5 years old from the date of purchase. (However, for 3kW products with a customer purchase date before July 2012, the warranty is 2.5 years, and for products destined for Japan, it is 3 years based on the date of manufacture.)
  • 3. Warranty period for other products not specified : 1 year from the date of purchase, 1.5 years from the date of manufacture
  • 4. Even within the warranty period, if it is the customer's fault, a fee will be charged.